Patient Advice and Liaison Service

The Patient Advice and Liaison Service focuses on improving the services to NHS patients.

The service aims to:

• Advise and support patients, their families and carers.
• Provide information on NHS services.
• Listen to your concerns, suggestions or queries.
• Help sort out problems quickly on your behalf.
  
  When you need advice, have concerns, or don't know where to turn, contact PALS.
  
  The service is confidential and they can be contacted on the freephone numbers listed below.

Patient Advice and Liaison Service

Client Relations Service Freepost NEA 9906 Middlesbrough TS2 1BR

PALS and Complaints Team NHS County Durham and Darlington John Snow House Durham University Science Park Stockton Road Durham DH1 3YG

Hospital Trusts
County Durham and Darlington NHS Foundation Trust	0800 783 5774 - The Patient Experience Team
North Tees and Hartlepool NHS Foundation Trust	0800 092 0084
South Tees Hospital NHS Foundation Trust	0800 028 2451
Primary Care Trusts
County Durham and Darlington	0800 195 7998
Hartlepool	0800 013 0500
Middlesbrough	0800 013 0500
Redcar and Cleveland	0800 013 0500
Stockton-on-Tees	0800 013 0500
North East Ambulance Service	0800 032 0202