Woodlands Patient Participation Group (WPPG) Chairperson's annual report
Well another year has been and gone so it’s time for me to recap what’s happened over the last twelve months. I’d like to start, as I usually do, by mentioning the members of this group as I’m completely convinced that these people make this group not only worthwhile but more importantly give WPPG the ability to succeed in its aims and endeavours. I appreciate I have previously stated that in my opinion these people are focused on these endeavours but as each year passes I’m more convinced that this is true. Sadly, once again, over the last twelve months we have seen a small reduction in our numbers. As membership is vitally important to any group, WPPG included, it is discussed at each meeting in an attempt to identify possible ways in which we could raise the profile of the group to the wider patient audience. Please when anybody reads this report they feel they’d like to know more about WPPG please mention it to the reception, where they’ll take your contact details for me to get in touch with you. Remember WPPG is your group and it plays a very important role in the relationship between Woodlands FMC and you the patients.
I’d now like to mention on how we’ve assisted the practice over the last year. In June 2018 we worked in conjunction with the practice and Diabetes UK in order to promote diabetes awareness week, sadly due to a number of factors this wasn’t as successful as we’d hoped for. However, not to be deterred, we’re hard at work, once again, in order to make the 2019 awareness week more of a success – watch this space!
Our other major involvement was during the CQC assessment, yes the assessors spent some time with us asking a variety of questions in order to get a better understanding of how the practice interacts with its patients. Once again the practice was rated as GOOD, if anybody would like to see the report it’s available on the Woodlands web site: - https://www.woodlandsmedical.co.uk/
Another area that I firmly believe is of vital importance to any group is communication. This in my opinion is an area that I’m not only very passionate about but also one that I totally believe ALL parties need be open and honest about, especially if they genuinely want to deliver on their promises. However it should also be acknowledged and stressed that in attempting to keep any promise communication is a two way process and as such every participant has to be willing listen to all sides of any discussion / issue.
So to recap this year has seen WPPG again being involved with the practice management in its aim of at least maintain but hopefully improve the patient experience at Woodlands.
Finally before I close I’d like to once again mention the group members themselves. Firstly I’d like to personally thank them as I truly believe that they are the embodiment of what team work is all about. Secondly I’d like to repeat that, in my opinion, the existing members will continue to work on behalf of all the Woodlands patients and I feel greatly honoured to be working with them.